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Frequently Asked Questions
Most EU orders are delivered in 6-9 days with Standard Shipping, and 4-8 days with Express Shipping. Please note that delivery may take longer for some EU destinations.
Packages sometimes get lost. If the order is already past the expected timeframe AND tracking hasn't updated in more than 5 days, please reach out to the team at shop@moonnude.com.
Making a return is easy! Here's what you need to do:
- Within 30 days of receiving your order, send an email to shop@moonnude.com indicating that you want to exchange one or more products.
- Our team will provide you with return instructions.
- Follow the provided instructions to complete the return process.
Please reach out to our friendly support team at shop@moonnude.com.
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